Q.
Is it
possible to return items? - once the tub was unpackaged I
found that the tub waterfall was not wide enough to go over
the tube side.
A.Our
return policy is that items must be returned within
seven days of receipt. Any returns after that time will
have a 20% restocking fee. No returns after thirty days.
We will make an exception for you on the thirty day return
if your items are received in a new and uninstalled condition
within the next seven business days. There will be a 20%
restocking fee. The RMA number for the return is
YA35XXXXXX. We strongly urge you to insure your return.
If you exchange your faucets for another item you receive
full credit.
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Q. I have a faucet that is
dripping, how do I find out which one is leaking.
A.
Simply
turn the water off at either the hot or cold rough-in
valve. If the drip stops you know which one is the
problem. If not, it is the opposite side.
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Q. What should I do if I find a
dripping valve?
A. Once problem valve has been
located, remove the ceramic cartridge inspect for rust or
other debris, if debris is found clean and reinstall
cartridge for another test.Note:
when replacing the cartridge, just snug up and must not be
tightened too much.
If
the ceramic cartridge has sustained damage it will need
to be replaced. Connect to
FaucetsUSA.com for replacement parts or
Email FaucetsUSA Support Team for any warranty issues.
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Q. What should I do if I have
recieved order that has shipping damage to contents due to
crushed or mangled box.
A.
Please contact UPS and submit a
claim. They will pick up the damaged item and they should
notify me that it has been picked up and we will send you
another one.
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Q.
Does FaucetsUSA®
ship world wide?
A. YES. Once you have made your
selections. Send Email
with your selection(s) numbers along with your shipping
address, specify shipping method
(Priority Mail or UPS)
and one of the FaucetsUSA team will email you
the total price. If you accept a return email and the
FaucetsUSA Team will send you a PayPal invoice for your
purchases.
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